Who we are

Safari Guru PTY LTD is a privately owned and operated company with head office located in New South Wales, Australia and with employees and consultants located in Africa, Europe and America. We are linked via email and internet/cloud based platforms and data is shared internally for the purposes of making and managing client travel bookings.

Objectives: Safari Guru Pty Ltd has created this security and privacy statement in order to document and communicate its commitment to doing business with the highest ethical standards and appropriate internal controls. We understand and respect your privacy and your right to choose what data is collected and used by us. Please contact us if you no longer want to hear from Safari Guru Pty Ltd.

Explicit Information Gathering:

Any information requested from you is used to provide information for the purpose of those who enquire about our products and services, and to handle related business matters. This information is also used to get in touch with customers when necessary. From time to time, the information gathered through this site, email and telephonic communications will be used to notify you about products and services that we think will be of interest to you.

Bookings

Safari Guru collects and stores personal client data that is relevant to any travel booked through us. The data collected includes names and contact details, passport and birth date information provided to us via a secure online data collection form, phone or email and for use in processing travel arrangements as requested. We use online journey planning systems which we add some of your data to, including passport and itinerary details, so you have easy access to it while travelling. We only share relevant data with our trusted travel providers and operator partners for the purpose of creating a seamless travel experience.

– Internet, phone & email systems

When visitors submit an Enquiry or Contact Us request via our website or email, we collect the data provided and respond as appropriate. If you have requested information from Safari Guru via phone, website or email, or if you know or have made contact with one of our consultants or private guides, we collect and store name, country location and email contact details in a secure Email Service Provider (ESP). You can unsubscribe from our email databases at anytime by following the unsubscribe link in the email communications or contacting us directly.

Safari Guru does not store any payment details provided to us and we process all payments using secure systems such as bank transfer and direct transfer.

Covert Information Gathering:

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you potentially may not be able to use some portions of our website.

Information Usage:

When you disclose personal information to us: that is where it stays. The only exception involves disclosure according to an order of a court, for example responding to a subpoena or search warrant. We do not sell, rent, trade, lend, or otherwise transfer such personal information to affiliates, subsidiaries, sister companies, holding companies, parent companies, strategic partners, or any other organisation.

Links to Other Sites:

From time to time this site may contain links to other sites. Safari Guru Pty Ltd is not responsible for the security or privacy practices of these sites, the products or services offered by these sites, or the content appearing at these sites. Safari Guru Pty Ltd does not endorse any of the products or services marketed at any other sites.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Media:

We sometimes use Client Images and Testimonials on our website, email communications and social media accounts and we obtain permission and use credit as required. Most images used in our marketing and communications are the property of Safari Guru Pty Ltd.

Security Measures:

Our site is protected with a variety of security measures such as passwords, and physical access controls. We also employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately. These controls include data confidentiality policies and regular database backups.

Contacting us:

With respect to this website, there are two options regarding your personal information. If you wish to contact us about our products or services, then you need to disclose your contact information so that we can service your request. If you wish to remove your name and related information from our database, please inform us and we will promptly take action to comply with your request. We are pleased to process address error correction notices and address change requests through the following channel: Sending electronic mail to enquiries@safari-guru.com

If you have any questions about this security and privacy statement, the practices of this site, or your dealings with our company, you can contact us using the above communication channels.